Return Policy

1. Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in original condition

  • Include all original tags and packaging

  • Be accompanied by a receipt or proof of purchase

⚠️ Any item showing signs of use, wear, pet hair, odors, damage, or missing packaging will be refused.

2. How to Request a Return

To request a return, you must contact us first at:
📧 contactpawscrown@gmail.com

Returns will NOT be accepted without prior approval.

If approved, we will provide:

  • A return shipping label

  • Clear instructions on where and how to return the item

🚫 Unauthorized returns or packages sent without approval will be refused and returned to sender.

3. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • If a return is rejected due to non-compliance, the item will not be refunded.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, you must contact us at
📧 contactpawscrown@gmail.com
within 48 hours of delivery, with:

  • Clear photos or videos

  • Order number

Claims made after 48 hours may be refused.

5. Non-Returnable Items

The following items are final sale and non-returnable:

  • Personal care & hygiene products (including dental care, grooming tools, nail clippers, toothbrushes, ultrasonic cleaners) once opened or used

  • Customized or personalized products

  • Sale items & promotional items

  • Gift cards

  • Perishable goods

  • Hazardous or flammable materials

⚠️ For health & hygiene reasons, used pet care products cannot be resold and are strictly non-refundable.

6. Exchanges

We do not offer direct exchanges.

To receive a replacement:

  1. Request and complete an approved return

  2. Place a new order separately

7. European Union – 14-Day Cooling-Off Right

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, in accordance with EU consumer law.

Conditions:

  • Item must be unused

  • In original packaging

  • With proof of purchase

⚠️ This right does NOT apply to hygiene or personal care products once opened, as permitted under EU law.

8. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: up to 10 business days

Please note:

  • Banks and credit card providers may require additional time to post refunds.

  • Refunds will be denied if return conditions are not met.

If more than 15 business days have passed since approval, contact us at:
📧 contactpawscrown@gmail.com

9. Fraud Prevention & Abuse Protection

PawsCrown reserves the right to:

  • Refuse returns from customers with excessive or suspicious return activity

  • Deny refunds in cases of fraud, abuse, or false claims

  • Block future purchases if policies are repeatedly violated

10. Contact

For any questions regarding returns or refunds, contact us at:
📧 contactpawscrown@gmail.com