FAQs
Do you offer free shipping?
Yes. Shipping is complimentary on all orders, with no minimum purchase required.
When will my order arrive?
Estimated delivery times are as follows:
Canada & United States: 7–15 business days
Europe: 7–18 business days
International: 10–25 business days
Delivery times are estimates and may vary due to carrier or customs processing.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking details.
Please allow 2–5 business days for tracking updates to appear.
How are PawsCrown products selected?
Every product at PawsCrown is chosen with intention.
We focus on comfort, simplicity, and everyday usability — selecting essentials that feel natural to use as part of calm, at-home care routines.
Are your products safe for everyday use?
Our products are designed to support gentle, everyday care for dogs and cats when used as intended.
They are not medical or veterinary devices and are meant to complement — not replace — professional care.
Are grooming and dental care products suitable for all pets?
Most grooming and dental care items are suitable for a wide range of pets.
We recommend reviewing each product description carefully and introducing new products gradually, especially for sensitive pets.
Are hygiene and personal care products returnable?
For hygiene and safety reasons, certain products are final sale and not eligible for return once opened or used.
This includes, but is not limited to, dental care tools, grooming accessories, and personal care items.
Please refer to the product description and our Return Policy for full details.
Can I change or cancel my order?
Orders may be changed or cancelled within 12 hours of purchase.
Once processing begins, changes are no longer possible.
What is your return policy?
Returns are accepted within 14 days of delivery, provided items are unused and in original condition.
Items excluded for hygiene reasons are clearly stated and are not eligible for return.
How can I contact you?
For any questions, please contact us at
contactpawscrown@gmail.com
We typically respond within 24–48 business hours.
Why PawsCrown?
PawsCrown was created for pet parents who value thoughtful choices, calm routines, and everyday care done with intention.
Because when your dog is family, every paw deserves the crown. 👑🐾